Purchase and Return Terms

The agreement between buyer and seller consists of the information the seller provides about the purchase in the ordering solution in the online store (including, among other things, information about the nature, quantity, quality, other characteristics, price and delivery conditions of the goods), any direct correspondence between the parties (for example e-mail), as well as these sales conditions.

In the event of a conflict between the information the seller has provided about the purchase in the order solution in the online store, direct correspondence between the parties and the conditions in the sales conditions, direct correspondence between the parties and the information provided in the order solution takes precedence over the sales conditions, as long as it does not conflict with binding legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

The seller is Batzgroup AS, Strømsveien 106, 2010 Strømmen, privacy@batzgroup.no, VAT: 930 735 930

Subunit: Batzwear, Strømsveien 106, 2010 Strømmen, , post@batzwear.com , VAT: 930 751 421

also referred to as we.

Buyer is the consumer who makes the order, also referred to as you or the customer.

All prices are shown including VAT and in Norwegian, Swedish or Danish kroner, depending on which country you belong to. The prices of the products are shown exclusive of shipping and payment fees. Shipping and payment fees will be made visible before orders are placed.
Please note that prices in store and in the online store may vary and we reserve the right to change our prices. It is the price in the order confirmation that is applicable in the agreement between buyer and seller. We reserve the right to cancel the order if we have had the wrong price which the buyer should have understood was wrong at the time of purchase. This also applies after order confirmation has been sent.

 

3.1 : Promotions and discount codes.

A promotion applies to the item’s regular price (stated on the website) and cannot be combined with other promotions or discounts, unless this is specified in the offer.

Discount codes are time-limited offers that cannot be combined with additional discount codes or other offers, unless otherwise specified. The value of the discount code is distributed among the products in the order, as long as it is not calculated for one or more specific products.
We do not have the option to post-register discounts on orders that have already been placed in the online store.

The agreement is binding for both parties when the buyer’s order has been received by the seller. A party is nevertheless not bound by the agreement if there has been a writing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that there was such an error.

We reserve the right to sell out of stock due to errors in our inventory. We then reserve the right to cancel your order or part of the order. This can also happen after the order confirmation has been sent from us. We are obliged to inform you of the cancellation as soon as the error is discovered. If parts of your order are cancelled, this will be listed in your receipt which you receive by e-mail. If your entire order is canceled as a result of an error in the stock, you will receive information about this by e-mail. 

In our online store, you can choose to pay by card, invoice, Vipps, Crypto or Apple pay.

In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer invoice, card payment and Klarna account.

Payment with Vipps is carried out in collaboration with Vipps AS (“Vipps”), Dronning Eufemias gate 11, 0150 Oslo.

5.1: Card.

If you want to pay by card, you can choose whether you want to pay with Visa or Mastercard. The amount is reserved when ordering, but is only withdrawn when the item has been packed and shipped.

The payment is processed by Klarna, which is a secure electronic payment partner for Visa and Mastercard. With Klarna, you have the same guarantees and the same security as when you shop in a store. The payment pages are secured with SSL and all card details are encrypted. This means that no one can read the credit card number, name or address when the information is sent over the Internet.
On the website, we use the security solution 3D-secure for card payments. Advanced 3D Secure technology (3DS) provides extra security for online card transactions with Visa. This provides particularly good protection against fraud, as it adds an extra authentication step to the payment process.

5.2: Invoice.

Due date is 30 days from the time the goods are sent out. The invoicing terms can be found here. Please note that you will receive the invoice by e-mail, so it is very important that you enter the correct e-mail address. It is a good idea to check your inbox after the purchase has been completed to see if you have received an order confirmation. If you have received the order confirmation, you can be sure that you have entered the correct e-mail address. Contact our customer service if you have not received the order confirmation by e-mail.

5.3: Klarna terms.

Here you will find more information about Klarna, and here you can read their terms of use. The use of such information is regulated in accordance with applicable privacy legislation and Klarna’s privacy policy. In order to be able to offer you to use Klarna’s payment methods, we have to share certain information about you with Klarna. This only happens if you choose Klarna as the payment method. Klarna uses the information to assess whether you qualify to use their payment methods. The information used is name, address, e-mail address, telephone number, payment history as well as order information such as payment method, shipping method, order details and the like.The use of such information is regulated in accordance with applicable privacy legislation and Klarna’s Privacy Policy.
The buyer is responsible for the correctness of the information provided, this also applies to auto-fill.

5.4: Vipps.

The payment is processed by Vipps, which is a secure electronic payment partner. The payment page is secured with SSL and all details are encrypted. We only share mobile numbers with Vipps. See Vipps privacy policy.

5.5: NowPayment – Secure Crypto Payments

Your cryptocurrency payments are processed through NowPayment, our trusted cryptocurrency payment platform. Our payment page is secured with SSL encryption to ensure the confidentiality of your crypto transactions. We take your privacy and security seriously.

Rest assured, all your crypto transaction details are encrypted to guarantee your safety and privacy throughout the payment process. At NowPayment, we prioritize the security of your digital assets.

For more information, please review NowPayment’s privacy policy. Your trust in our crypto payment solution is our commitment to you.

5.6: Privacy.

We will not use your personal information for anything other than providing the necessary service in connection with your purchase.
Read more about payment security in our privacy policy.

 

standard delivery time is 3-7 working days. Longer delivery times may occur during major sales days. The applicable delivery time for the delivery methods will be displayed in the checkout before the order is placed. We do not deliver to Svalbard or Jan Mayen, which belong to Norway.

The delivery cost is not the same for all orders depending on how large or heavy the order is. The cost of each delivery method is clearly indicated during checkout, before the purchase is completed.
The standard delivery fee is from NOK 49. We have no minimum order amount.

Orders from Batzwear.com are delivered with external transport providers and the delivery is carried out in accordance with their applicable rules for the relevant delivery method. By choosing a delivery method (shipping) and completing your order by approving our terms of purchase at checkout, you also accept the form of delivery for the selected carrier (Bring). For more details on how Bring carrier carry out their delivery, see here.

The available delivery methods/carriers for delivery to your specified delivery address will be visible at checkout in the checkout procedure and before the order is completed. During major promotional periods, certain carriers may be excluded from our checkout solution.

If you have been given a new address or have temporary redelivery of mail, you yourself are responsible for your customer information including delivery information being updated when you place an order with us. This also applies to Klarna’s autofill at checkout

6.1: Tracking.

If you were logged in when you registered your order, you can track your order on My Pages. By clicking on the package number, you can see where your package is. You will also find tracking information in the receipt sent to you per e-mail.

You have the right to cancel the purchase if the package is significantly delayed.

Concerning. undelivered and uncollected orders with delivery to an agent/package locker and/or home delivery:

When delivered to a Bring/Helthjem agent, your order will be stored for 7 days before it is sent back to our warehouse.

If you do not collect your order after 14 days, the order will be returned to our warehouse.

Uncollected orders, and orders with home delivery that are not delivered due to a lack of information/communication from the customer regarding the time of delivery, will be charged a fee of NOK 100 to cover the shipping back to us. Orders that have not been collected and/or orders with home delivery, as described above, which are automatically returned to us, are not normally covered by the right of cancellation. The refund is made via the same payment method that was used when the order was made.

The risk for the goods passes to the buyer when the goods have been taken over by the buyer in accordance with the agreement. If the delivery time has arrived and the buyer fails to take over an item that has been placed at his or her disposal according to the agreement, the buyer still bears the risk of loss or damage due to the characteristics of the item itself.

8.1: Right of withdrawal.

When you shop at Batzwear.com, you as a customer have a statutory right to cancel your purchase within 30 days without having to state any reason whatsoever. The cancellation period expires 30 days from the day you receive the order in physical possession (Rights of Cancellation Act §21 first paragraph). It is your responsibility to document the regretted purchase. If the right of withdrawal is exercised, you will be refunded the money for the purchase but not for the shipping. Any return shipping will also be deducted.

When using the right of withdrawal, the goods must be returned without undue delay and no later than 30 days from the notification of use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed.

You are allowed to examine the goods carefully, but tags must not be removed and seals on underwear and swimwear must not be broken/removed. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.

Batzwear is obliged to repay the purchase price to you without undue delay, and no later than 30 days from Batzwear receiving notification of your decision to exercise the right of withdrawal. Batzwear has the right to withhold payment until they have received the goods from you, or until you have provided documentation that the goods have been sent back. Right of withdrawal form can be found here.

8.2: Exchange and return.

You have a full 30 days open purchase.

If you wish to make a return/exchange to our online store, your return will be registered and you may have to place a new order yourself to be sent a different size or item (exchange). Register your return by logging in to “My pages” and enter the product under your order history. If you shopped as a guest, or if you placed your order without being logged in, you use the link in the receipt email. Use the return address label enclosed in your package or request a new one from our support team. All returns to our online store are charged NOK 49 in return shipping. If the return is due to a fault with Batzwear, we will of course cover the return shipping.

The return method is determined based on the chosen delivery method. You must submit your return according to the procedures described here.

Return handling back to our online store can take up to 20 working days.

You are allowed to examine the goods carefully, but tags must not be removed and seals on underwear and swimwear must not be broken/removed.

The seller is not responsible for packages or products, which have not been sold by the seller, which are returned to our warehouse by mistake. The buyer is responsible for sending returns with the correct content to the correct seller. Wrongly sent packages go back to the carrier for missorting/return or to charity.

8.3: Refund/crediting.

When returning, the refund will be made via the same payment method that was used when the order was made.

When purchasing with an invoice, Klarna, our invoice provider, will contact you regarding your refund. In the event of an unpaid invoice, we recommend that you delay the due date on your invoice by logging into the Klarna website. You will then avoid any late fees. When the return is registered with us, you can see the new, updated amount on your Klarna invoice/Klarna app.

When using a discount code, the discount will not be refunded in the event of a return, and the code cannot be used again when returning the original order.

 

If the seller does not deliver the goods or delivers them late in accordance with the agreement between the buyer and the seller, and this is not due to the buyer or conditions on the buyer’s side, the buyer can, in accordance with the rules in the Consumer Purchase Act, Chapter 5 and the Purchase Act §22 to 29, depending on the circumstances, keep the purchase price return, demand fulfillment, terminate the agreement and/or demand compensation from the seller.

9.1: Fulfillment.

The buyer can keep the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer’s interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.

The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.

9.2 : Elevation.

If the seller does not deliver the goods at the time of delivery, the buyer must encourage the seller to deliver within a reasonable additional period (minimum 14 days) for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.
If the goods are delivered after the additional deadline set by the consumer or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

9.3: Compensation.

The buyer can claim compensation for losses as a result of the delay, in accordance with the Purchase Act and the Consumer Purchase Act. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller’s control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

 

In the event of a fault or defect in the product, the buyer must notify the seller within a reasonable time after the fault should have been discovered. Notice submitted within two months after you discovered an error is always considered to have been submitted on time.

The right to complain is valid for 2 years. Normal wear and tear is not covered by the right of complaint.

If you wish to advertise the item by sending it back to our online store, we ask you to first contact our customer service and send in photos of the item, the defect and the label (incl. order number). Customer service contact information can be found here. In this way, you may not have to send back an item, which we may still have to discard. This saves the environment and a possible repayment of your claim goes faster.

Address for the web store/online store: Batzgroup AS, Strømsveien 106 2010 Strømmen. (NB: We recommend using the return slip that came with your package, or contact customer service for a new return slip).

In the event of a complaint to our online store, you will have your money refunded to the account you used for payment (see information on refund/crediting under point 7). This happens within 2-7 working days after we have received and registered your return.

When purchasing on invoice, Klarna, our invoice supplier, will contact you for back payment of your claim.

You will receive an email when we have received your return, which can take up to 20 working days. In the event of a complaint, we will of course not deduct the return shipping when we pay you back.

10.1: Correction or redelivery.

The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer’s claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.

10.2: Price reduction.

The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item’s value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer

10.3: Raising.

If the item is not corrected or re-delivered, the buyer can also cancel the purchase.

10.4: Transport damage.

If the package has been damaged during transport, please contact our customer service as soon as possible. Please attach photos of the package and the damage, as well as your order number.

10.5: Colors.

We cannot guarantee that the colors you see on your screen reproduce the actual garment color exactly. The colors rendered depend on the user settings.

If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or conditions on the seller’s side, the seller may, in accordance with the rules in the Consumer Purchase Act, chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled and compensation from the buyer. The seller may also, depending on the circumstances, be able to demand interest for late payment, debt collection fees and fees for non-prepaid uncollected goods.

11.1: Fulfillment.

If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pays the purchase price (performance). If the goods have not been delivered, the seller loses his right if he waits an unreasonably long time to make the claim.

11.2: Raising.

In the event of significant payment default or other significant default by the buyer, the seller can terminate the agreement. The seller cannot withdraw after the purchase price has been paid. The seller can also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfillment that the seller has set. However, the seller cannot cancel while the additional period is running, unless the buyer has said that he or she does not want to pay.

We reserve the right to terminate the agreement in the event that a buyer has acted in “bad faith” due to errors that the customer knew or should have realized, such as incorrect information about price or quantity. Furthermore, we reserve the right to cancel orders intended for resale. Suspicion may arise with orders of large quantities or orders of the same product.

11.3: Interest in case of late payment/collection fee.

In cases where the withdrawal clause applies, the customer is not entitled to compensation or compensation from Batzwear.If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Late Interest Act. In the event of non-payment, the claim can, after prior notice, be sent to the buyer, who can then be held liable for fees according to the Debt Collection Act.

11.4: Fee for undelivered goods.

If the buyer fails to pick up the ordered goods, the buyer may be charged a fee of NOK 100. The fee shall at most cover the seller’s actual expenditure for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.

11.4: Force Majeure.

If the seller is exposed to force majeure, i.e. if they or our partners are exposed to, for example, war, war-like events, revolution, rebellion, government measures, strikes, lockouts, blockades, natural disasters, fire, transport disruptions, delivery bans or similar events, the seller has right to suspend its obligations towards the customers for up to two months, and after this period both parties have the right to terminate the agreement without having to pay compensation.

A guarantee given by the seller gives the buyer rights in addition to those the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer’s right to complaint and claims in the event of delay or defects according to points 9 and 10. All products sold can be used legally in Norway.

By registering your order, you agree that we store and use your personal data to complete and deliver your order, and provide you with the service and shopping experience you expect. Read more about which personal data is processed, basis and purpose in our Privacy Policy.

Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. Forbrukertilsynet is available on phone +47 23 400 600 or www.forbrukertilsynet.no.

The European Commission’s complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr.

 

Organization information:

Batzwear
Strømsveien 106
2010 Strømmen
Norway
VAT: 930 751 421